02/21/2017 - Laserfiche WebLink

Home Browse Search

16 UPDATE REGARDING EMERGENCY OPERATIONS CENTER AND & E-911 --Jon Rosenlund was present. He reviewed the statistics regarding various types of calls They received 105,000 calls and 75,000 were inbound calls last year. A CAD call is an incident call from an officer. These calls go up about 1% to 2% each year so they see an increase of 1,100 to 1,200 calls each year. The weekends are the busiest from 3:00 p.m. to 1:00 a.m. 60% of the calls are generated in the city and 40% out of the city limits only about 1/3 of the calls are generated by phone and 60% are officer's reports. They use Language Line Services and had 484 language line calls last year. The response time for these calls is longer. It takes about 5 seconds to pick up a call but the usually wait until the second ring so the data can reach the network to get a location. The average length of a call is 2 minutes but CAD calls are 4.5 to 5 minutes. The average EMS call takes 60 to 70 seconds, law enforcement calls take 105 seconds because they ask additional questions and fire calls take 56 seconds to answer. They are working to improve the radio receiver and installing equipment to boost the receivers Y 9 p 9 also bringing in additional channels. The interlocal committee recommends the budget to the City and County in June and it is approved by both bodies. It may be June before they will know the personnel cost but the insurance costs may not be available until August. The costs are split 50/50 with the City and County. He does not expect the personnel costs to go up they are set by a union agreement. They may be decreasing the expenses for capital improvements. He noted that they are working to improve the radio infrastructure for the response agencies. They are bringing in additional OPS channels. He provided pictures of the proposed new facility. The initial design is complete and they anticipate opening bids in June. This will be a full scale facility for E 911 and emergency management and will hold 12 full counsel work stations and will allow for expansion. He reviewed the floor plan and noted the training rooms and they will partner with the Fire Department. It is designed after the Buffalo County Facility they did a good job. The State Fire Marshalls may use the building for training. The facility is build and paid for by the City and they will use the occupation tax on cell phones to pay off the bonds and the 911 surcharge surplus has been saved for the new system radio dispatch at $225,000.00. They estimate about $825,000.00 in equipment costs. It will take about a year to complete. The location at City Hall will be the secondary location. There will be fiber optic cable to conneced to the city and the county and there will also be an air fiber connection. Lancaster stated she appreciates the good working relationship with Mr. Rosenlund. Arnold noted that the response time may be better because all of the officers have the computer screen in the cars showing the calls as they are coming in. Because of the computer related response time it may be closer to 70 to 75 seconds. Quandt questioned how the CAD calls work. Jon stated that there is notation of the severity of the calls. There are codes and the medical calls are by type. The information is also given over the radios. They try to get the vital information in the first five questions and then the additional details. 10:30 a.m. Held a Board of Corrections meeting 10:49 a.m. Adjourned the Board of Corrections meeting 6